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All bookings are subject to the following terms and conditions:
PAYMENTS
1.When making your reservation we require a $200.00 non-refundable deposit (payable by credit or debit card- via PAYPAL, or by bank transfer) which is applied to your rental cost. The remaining balance is needed 60 days prior to check-in. A booking will be confirmed when the deposit has been received.
2. Full payment for rental is due not later than sixty days prior to arrival date. Bookings made within sixty days of arrival are payable in full. Late bookings are offered at further discounts which are available from the owners.
3. At the time of check in the management company will take identification and details of a credit or debit card which is needed for a security deposit. The property should be left clean and undamaged. If the property is not left in a suitable condition, it may be necessary to charge the security deposit for costs to cover extra cleaning.
4. There will be a $85 Property Protection & Processing Fee applicable to each booking. The Property Protection Fee ($60) is a damage waiver that will cover up to $1,500 for accidental or inadvertent damages. $25 represents management administration company costs.
CANCELLATION CONDITIONS
1. We reserve the right to cancel the reservation if payment has not been received in accordance with the conditions above.
2. Should circumstances beyond our control require us to cancel a booking, you will receive a full refund of all monies paid to date and no liability can be accepted.
3. All cancellations by guests must be received in writing and are subject to the following charges.
- More than 60 days before the arrival date = $200
- 30 to 60 days before the arrival date = 50% of the rental amount
- Less than 30 days before the arrival date = 100% of the rental amount
NB: All clients are strongly advised to have adequate holiday / travel / medical insurance for all members of the party. Travel insurance may cover the cost of cancellation beyond your control.
RENTAL PERIOD
1. Check in time is 4:00 pm or later on the arrival date. Check out time is 10am or earlier on the departure date. These times are non negotiable and must be adhered to as it allows time for cleaners etc., to get the house ready for the next guests! Failure do so may result in management company charge!
2. Reservations are normally for a minimum of 4 night stays but shorter stays can be arranged at time of booking.
3. The property may only be occupied by a maximum of 10 people.
4. All reservations are booked solely for persons named and the Owner/Management Company reserves the right to refuse entrance to those who are not named.
5. The Owner/Management Company reserves the right to refuse acceptance of any booking at any time at their discretion without having to give reasons.
6. It may be necessary during your stay for staff or agents of the Management Company to enter the premises in order to perform routine maintenance or repairs.
7. Animals and pets are not allowed in the house.
8. Smoking is NOT ALLOWED in our home.
9. If you experience any problems during your stay, please contact the Management Company immediately, who will rectify the matter as soon as practically possible.
LIABILITY LIMITATIONS
1. The Owner/Management Company accept no responsibility or liability for loss or injury while staying in the property or using the facilities of the development. Guests are required to have appropriate insurance in force for the period of their trip. Loss of injury should be notified to your appropriate insurance company immediately.
2. Parents must, at all times, supervise children when using pool facilities and the facilities of the development. Glass is not permitted in the pool area.
3.The pool heater is set and locked to a standard water temperature. The heater is set to operate at set hours during the day, this ensures that guests paying for the heating service get the optimum benefit from the heating at normal times, and that we comply with the operating requirements of the system as laid down by the manufacturers. The actual water temperature will vary with the ambient temperature, time of use and prevailing weather conditions.
4. The Owner/Management Company accept no responsibility or liability for failure of equipment in the rental property. After notification of failure, the Management Company will rectify the problem in a reasonable and timely manner.
5. The Owner/Management Company accept no responsibility or liability for the unavailability of any of the facilities of the development.
6. Although every effort is made to provide you with accurate information, all information given and descriptions given are only a guide and may vary. In the event mistakes occur we accept no liability.
7. The Owner/Management Company accept no responsibility for and shall not be liable in respect of loss/damage/cancellation or changes caused by force majeure events (e.g. Strikes, flood, fires, airport closures etc.) or any other event beyond our control.
8. Windsor Hills is a brand new development and there may be some site construction. We cannot give any guarantees about this issue.
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